Although anyone with Internet access can open a Facebook or Twitter account in a matter of minutes, creating an efficient and interactive environment between state institutions and citizens abroad is no easy task.
 
Over the last few years, social media has revolutionized the way people and institutions communicate and interact. Today, the big question for governments around the world is how to use innovative IT tools to engage diasporas in an ongoing, sustainable, result-oriented and cost-effective dialogue. Here are a few ways that social media helps facilitate that dialogue.