• What we do
  • The People
  • About Us
  • Why Innovation Africa
  • Contact Us
Innovation AfricaCreating the Future Today
  • Feature Articles
  • Innovation
  • Agriculture
  • ICT
  • Technology
  • Entrepreneurship
  • Health
  • Store
  • Contact Us
Menu
  • Feature Articles
  • Innovation
  • Agriculture
  • ICT
  • Technology
  • Entrepreneurship
  • Health
  • Store
  • Contact Us
  • Analysis of e-service of electricity utility provider: an Indian perspective

    September 28, 2013 Editor 0

    Customers always expect delivery of high quality services from a service provider at a reasonable cost. In turn, organisations recognise service quality as one of the major competing weapon for their own sustainability in a stiff competitive environment. Service quality represents the gap between customers’ expectations of how an organisation should perform and the service performance that customers perceive. With the rapid development of information and communication technology, internet and World Wide Web have become an important tool not only to extend services but also directly communicate with customers. Therefore, almost all the service as well as product industries are switching over delivering services from traditional to informative modernised web service for enhancing customer satisfaction. As the customers of the electricity utility industries demand some of the services like bill payment and complaint registration, etc. in quick and prompt manner, the industries are adopting web technology to render such services in an efficient way. This article discusses development of an instrument for evaluating customer satisfaction of e-service. The instrument is tested in an electricity utility service provider and important dimensions have been identified. The instrument is validated through statistical analysis.
    Go to Source

    Related Posts

    • Why the Steve Jobs Approach Pays OffWhy the Steve Jobs Approach Pays Off
    • Solar-powered, mobile phone charging kioskSolar-powered, mobile phone charging kiosk
    • Doing good with green: How d.light is making solar workDoing good with green: How d.light is making solar work
    • Two crucial questions for the smart gridTwo crucial questions for the smart grid
    • Solar cells made from black siliconSolar cells made from black silicon
    • Uncorking Bottled Light: A Study In Energy Access, Acceptance
    Sovrn
    Share

    Categories: Innovation, South-South

    Tags: Customer satisfaction, electricity

    How smart do biomaterials need to be? A translational science and clinical point of view. A qualitative investigation of use and adoption of mobile money in Kenya: a domestication approach

    Leave a Reply Cancel reply

    You must be logged in to post a comment.

Subscribe to our stories


 

Recent Posts

  • SL Crowd Green Solutions September 21, 2020
  • Digital transformation in the banking sector: surveys exploration and analytics August 3, 2020
  • Why Let Others Disrupt You? Take the Smart Self-Disruption Journey! August 3, 2020
  • 5 Tips for Crowdfunding During the Pandemic August 3, 2020
  • innovation + africa; +639 new citations August 3, 2020

Categories

Archives

Popular Post-All time

  • A review on biomass-based... 0.9k views
  • Can blockchain disrupt ge... 672 views
  • Prize-winning projects pr... 646 views
  • Apply Now: $500,000 for Y... 602 views
  • Test Your Value Propositi... 524 views

Recent Posts

  • SL Crowd Green Solutions
  • Digital transformation in the banking sector: surveys exploration and analytics
  • Why Let Others Disrupt You? Take the Smart Self-Disruption Journey!
  • 5 Tips for Crowdfunding During the Pandemic
  • innovation + africa; +639 new citations
  • SME Innovation: 10 Priorities for Support Post-COVID-19 
  • Africa RISING Annual Progress Report 2018 – 2019 now available
  • Fodder beet feed supplementation delivers dairy success for Ethiopian farmers
  • Using theory of change for outcome-oriented research
  • Africa RISING partners publish soil fertility management guidebook

Tag Cloud

    africa African Agriculture Business Business model Business_Finance Company Crowdsourcing data Development East Africa economics Education Entrepreneur entrepreneurs Entrepreneurship ethiopia ghana Health_Medical_Pharma ict Information technology Innovation kenya knowledge Knowledge Management Leadership marketing mobile Mobile phone nigeria Open innovation Organization Research rwanda science Science and technology studies social enterprise social entrepreneurship south africa Strategic management strategy tanzania Technology Technology_Internet uganda

Categories

Archives

  • A review on biomass-based hydrogen production for renewable energy supply 0.9k views
  • Can blockchain disrupt gender inequality? 672 views
  • Prize-winning projects promote healthier eating, smarter crop investments 646 views
  • Apply Now: $500,000 for Your Big Data Innovations in Agriculture 602 views
  • Test Your Value Proposition: Supercharge Lean Startup and CustDev Principles 524 views

Copyright © 2005-2020 Innovation Africa Theme created by PWT. Powered by WordPress.org