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The Innovator’s Straitjacket
December 21, 2012 Editor 0
Consider the straitjacket. It was invented in the early 18th century in France as a way to stop people with mental disorders from hurting themselves. It does its job well, but a person in a straitjacket also loses the ability to do many other things, particularly creative tasks that require typing, drawing, manipulating objects, and so on.
Even the sanest of companies can unintentionally put themselves in a straitjacket that makes it hard for them to create high-potential new growth opportunities. Here’s how leaders unintentionally limit their innovation efforts.
1. Constrained by current capabilities. Companies often say they can’t do something because it is beyond their core capabilities. To consider the ridiculousness of this statement, imagine Mark Zuckerberg in his dorm room saying, “I can’t build Facebook because it is outside of my core capabilities.” Remember how Howard Stevenson from Harvard defines entrepreneurship: “the pursuit of opportunity without regards to resources currently controlled.”
2. Stymied by fear of cannibalization. Many companies act as if they have a degree of omnipotence. That is, their decisions, and their decisions alone, drive customer action. It would be nice to be able to control cannibalization, but the reality is that cannibalization happens. The operative issue is whether a company participates in the process or not. Remember, truly innovative ideas often grow markets. At the margins, the Apple iPad has surely caused Apple to lose a few profitable notebook and laptop sales, but the category growth has made it clearly worth it.
3. Stopped by dread of dilution. When a company is stable, a new idea’s gross margins are a useful thumbnail guide for whether it is a good idea or not. Prioritizing ideas that boost margins over those that dilute them makes sense. However, in changing environments, companies that avoid considering dilutive offerings miss opportunities to explore new business models that could actually produce more attractive free cash flows — just in very different ways. Newspaper companies with 30 percent operating margins naturally looked with some degree of skepticism on lower-margin online models (Jeffrey Zucker from NBC Universal famously described the challenge trading analog dollars for digital pennies). But with the right business model, those lower-margin models can produce real profits.
4. Balked by the brand. It is amazing the awe-inspiring power given to something as ethereal as a brand. Want to have some fun in your next meeting? Ask people to actually define what “brand” means. To justify a plan that looks tenuous? Just say, “It’s on brand.” To kill a solid-looking idea? Snort, “This might damage our brand.” This particularly plays out in disruptive circumstances when companies are thinking about introducing something that trades off raw performance for simplicity or convenience. It also appears when companies explore testing a very novel concept in the marketplace, and worry about the damage their brand will suffer if they end up killing the idea. Early tests should focus on critical strategic assumptions. Most companies have a pretty good sense of the power of their brand. Why not run a test without using an existing brand? After all, a good brand can only make the idea better, right?
5. Caught in the channel snare. Here’s a safe bet. When a salesperson has the choice between selling a known product for high price points or investing to learn to sell a new product that has lower price points, they will prioritize existing products. Every time. People don’t do what doesn’t make sense to them. Companies trying to create disruptive growth need to consider alternative channels to market, or they will predictably struggle.
Big companies have the potential to do tremendous things. But by donning the innovator’s straitjacket, they consign themselves to frustrations and disappointments.
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