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  • Why Many Innovation Initiatives Fail

    December 4, 2012 Editor 0

    The Innovationexcellence website posted an article which asks the question, wouldn’t it be great if you could do customer service like Zappos? Or design like Apple? Or innovation like 3M? Who wouldn’t want to be like those firms? Well, it’s not so simple. The entire Zappos business model is built around delivering awesome customer service – and that unless you build your entire business model around this as well, you won’t have Zappos-level service.

    Click here to read the full article.

     

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    Categories: Open Innovation

    Tags: Business model, Innovationexcellence, Zappos

    Open Innovation: Three Examples Comparisons and Lessons from the Kenyan and Jordanian Startup Ecosystems

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