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Handbook of Service Science
July 14, 2012 Editor 0
series:Service Science: Research and Innovations in the Service Economy
Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice …
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