Validation of Davenport’s classification structure of knowledge-intensive processes
July 23, 2011 Editor 0
Purpose – This study aims to test the validity of a knowledge work typology proposed by Davenport. Although this typology has been referenced extensively in the literature, it does not appear to have been empirically validated.
Design/methodology/approach – The typology was tested through a questionnaire survey among knowledge workers (n=459) in a multinational company. A Principal Component Analysis (PCA) was applied to determine the knowledge work groupings arising from the survey.
Findings – The vast majority of the respondents could not be grouped into any one of Davenport’s four knowledge work types. Furthermore, PCA revealed four groupings: low-agency collaboration; low- agency routine work; rule-based work; and high-agency expert work. The results confirm only one of Davenport’s typology models, the Expert model. Davenport’s Collaboration model was found to have elements of the Transaction model. The Transaction and the Integration typology models were not confirmed. Instead, two further models incorporating elements of both Transaction and Integration models emerged. Finally, in contrast to Davenport’s typology, the clusters that emerged from this study do not fit a matrix structure.
Research limitations – A follow-up qualitative study would be required to better understand the four models that emerged from the data and to elucidate organisational factors that underpin the models. Originality/value – This is the first empirical study testing the validity of Davenport’s typology.
Go to Source
- IT-Based Knowledge Capability and Commercialization of Innovations
- Knowledge Management Fishbone: A Standard Framework of Organizational Enablers
- Effects of knowledge spillovers on innovation and collaboration in science and technology parks
- Building Pro-poor Value Chains: Experiences from Rural India
- Developing organisational decision-making capability: a knowledge manager’s guide
- Knowledge mediation and overlapping in interfirm networks
Categories: Knowledge Management
Subscribe to our stories
- The renaissance of farming systems research in Africa January 16, 2018
- Entrepreneurship competition encourages the Malian diaspora to start businesses on their home turf January 16, 2018
- India: Digital finance models for lending to small businesses January 16, 2018
- Powering up Africa through innovation January 16, 2018
- Which ones did you read and download?Africa RISING’s most popular online products and resources in 2017 January 16, 2018